If your payment is declined, you’ll need to place your order again, as we cannot reinstate declined orders.
To avoid issues when reordering, please check the following:
- Verify your order information (phone number, email, shipping name if sending to a business address).
- Double-check your card details, including expiry date and billing address.
- Enter the correct security code (the three-digit number on the back of your card).
- Contact your card issuer to see if they declined the payment and why.
If everything seems correct but the payment still fails, try using a different card or payment method.