We sincerely apologize that your order arrived damaged. To resolve this promptly, please contact our support team
- Order number
- Photos/video of the damaged product and packaging (clearly showing the issue)
- Description of the damage
Our team will investigate immediately and offer a replacement, refund, or other solutions based on your preference,
typically within 1-2 business days.
Note: To help prevent future incidents, all claims must be reported within 7 days of delivery.