Xcotton Shipping Protection is a service offered by our partner, Xcotton (partner with AlG). It covers your order against loss, damage, courier misdelivery, and delivery delays. Here's how each case works.

1. What happens if my package is lost?

1.1 Domestic Package

If your package is not marked as "Delivered" by the courier within 30 days from the date of shipment, Xcotton will consider it lost.

1.2 International Packages:

If your package is not marked as "Delivered" by the courier within 60 days from the date of shipment, Xcotton will consider it lost.

1.3 Packages Marked as "Delivered"

If your package is marked as "Delivered" by the courier but you never receive it, Xcotton will also consider it lost — provided you submit sufficient supporting documents to them.

For all cases above, Xcotton will compensate you with either a replacement or a refund, up to the original purchase value.

2. What happens if my package arrives damaged?

If your package is damaged during transit, Xcotton will compensate you with either a replacement or a refund. The compensation amount will not exceed the original purchase value of the items.

3. What happens if the courier delivers my package to the wrong address?

If your package is delivered to an address that does not match the address specified in your order information, Xcotton will cover the costs incurred to correct the delivery address, subject to their approval.

4. What compensation do I get if my delivery is delayed?

If your item is not received within the agreed delivery time, Xcotton may offer you delay compensation of up to USD 5 (or the equivalent in your local currency) per order.

Want to know more?

    1. About Xcotton's terms and conditions, please click here to view the details.

    2. For additional assistance, you can click here to get more detailed information or contact the Xcotton support team at support@xcottons.com.