To file a claim, please follow the appropriate instructions below based on your protection type.

1. Xcotton Shipping Protection Claims

If you purchased Xcotton Shipping Protection and need to file a claim for issues such as lost or damaged parcels during transit, please follow these steps:

1.1 Click here to access the Shipping Protection portal.

1.2 Enter your email and Shipping Protection ID.

• Use the same email address associated with your purchase.

• Your Shipping Protection ID (format: 202*****XSP ***********) was provided in the confirmation email titled "Xcotton Shipping Protection Placed Successfully".

  Note: Check your spam/junk folder if you can't locate the email.

• Ensure no extra spaces are entered before/after the email or ID.

Need help? Contact Xcotton at support@xcottons.com if you didn't receive the confirmation email, and they'll resend it.

2. Xcotton Product Protection Claims

If you purchased Xcotton Product Protection and need to file a claim for accidental damage, power surges, or mechanical/ electrical failures, please follow these steps:

2.1 Click here to access the Product Protection portal.

2.2 Enter your email and Product Protection ID:

• Use the same email address associated with your purchase.

• Your Product Protection ID (format: 202*****XPP ***********) was provided in the confirmation email titled "Xcotton Product Protection Placed Successfully".

  Note: Check your spam/junk folder if you can't locate the email.

• Ensure no extra spaces are entered before/after the email or ID.

Need help? Contact Xcotton at support@xcottons.com if you didn't receive the confirmation email, and they'll resend it.