If you experience issues while using the AeroBand Guitar with a computer, DAW, or third-party plugins, the following troubleshooting steps can help resolve the most common problems. These include hardware connection, software issues, latency & performance, and compatibility.

1. Hardware Connection

1.1 Why doesn't the DAW recognize the AeroBand Guitar?

Check USB connection/ drivers (Windows: Install "Ape Configant" driver).
DAW-specific setup:

GarageBand: Preferences → MIDI → Enable "Ape Configant".
FL Studio: Options → MIDI Settings → Enable "AeroBand Midi".

1.2 Why can't my phone recognize the AeroBand Guitar via USB?

Make sure USB OTG is enabled on your Android device (Settings → More connections → USB OTG).
Use a certified data-capable USB-C or MIDI-to-USB-C cable. Charging-only cables cannot transmit MIDI data.
If you're using an Android device, try reconnecting the cable after enabling USB OTG.

2. Software Issues

2.1 What should I do if my DAW crashes when using free plugins?

Increase the audio buffer size to improve system stability.
Close unnecessary background applications to free up system resources.
Reinstall the affected plugin (such as Spitfire LABS) and try again.

3. Latency & Performance

3.1 How do I fix audio latency?

macOS: Enable Low Latency Mode in GarageBand.
Windows: Reduce the ASIO buffer size (128 samples is recommended for Cakewalk).

3.2 How can I reduce battery consumption on my phone?

Close unnecessary background apps.
Reduce screen brightness when possible.
Charge your phone before extended playing sessions.

4. Compatibility

4.1 Why isn't my plugin working after an update?

Verify that the plugin is compatible with your operating system (for example, KONTAKT requires macOS 12+ or Windows 11+).
If necessary, roll back to a compatible version of your DAW.

4.2 Why isn't my third-party VST plugin loading?

Confirm that the plugin format is supported by your DAW (such as AU or VST3).
Place the plugin files in your DAW's default plugin scan directory, then rescan for plugins.